Terms & Conditions
Last updated 29 September 2026 · Privacy Policy
1. Who we are
These Terms & Conditions ("Terms") govern your use of AIVO Win Rate at aivowinrate.com (the "Service"). The Service is provided by Renu Earth, Inc. dba AIVO, Inc., a Delaware corporation, 131 Continental Dr, Suite 305, Newark, DE 19713, USA ("AIVO", "we", "us").
By creating an account, running a test or using the free check, you agree to these Terms. If you use the Service for a business or agency, you confirm you have authority to bind it, and "you" means that business.
2. The Service and what results mean
AIVO Win Rate runs AI shopping agents built on each AI company's models (currently OpenAI, Anthropic, Google and Perplexity). The agents use web search and read web pages to answer a buying brief, and we record every step they take.
Please understand what the results are and are not:
- They show how these models shop. They are not the exact output of the ChatGPT, Claude, Gemini or Perplexity consumer apps, which use their own settings, memory and personalization.
- Results vary between runs. AI models are non-deterministic. The same test can produce different outcomes on different days or runs.
- Findings are AI-written. Explanations and recommendations are generated by AI from the recorded evidence and may contain errors.
- No guaranteed outcome. Acting on our findings makes it more likely that an AI agent will choose your business, but we do not guarantee it will.
3. Accounts and authorization to test
You must give accurate account details and keep your sign-in links and devices secure. You are responsible for activity under your account.
When you run a test, you confirm that you are authorized to test the business named in it. For agencies, this means you have your client's permission to test and report on its business. You must not test a business you have no legitimate relationship with, except where these Terms or a separate agreement with us expressly allows it.
You must be at least 18 and using the Service for business purposes. The Service is not intended for consumers.
4. Prices and payment
Payments are processed by Stripe. We never see or store your full card details. Prices are in US dollars and exclude sales tax, VAT and similar taxes, which are added where required.
| Plan | How you pay | Price |
|---|---|---|
| AIVO Direct | Per test, paid at checkout before the test starts | US$4 per run |
| Agency pay-as-you-go | Per test | As shown on the pricing page |
| Agency monthly plans (S, M, L) | Monthly, in advance | As shown on the pricing page |
A test on Perplexity counts as 1.25 runs. All other models count as 1 run.
5. Plans, rollover and cancellation
- Unused plan runs roll over for one month, then expire.
- Extra runs bought on top of a plan never expire.
- Cancelling a monthly plan takes effect at the end of the month you have paid for. You keep access until then.
6. Failed runs, refunds, chargebacks and price changes
- Failed runs. If a run fails for a reason on our side, we return it to your account as credit. This credit never expires. We do not refund failed runs in cash.
- Refunds. Any refund we agree to is made through Stripe. We remove the matching runs from your account on a pro-rata basis.
- Chargebacks. If you raise a chargeback, we may suspend your account while it is resolved.
- Price changes. We will give at least 30 days' notice of price changes for monthly plans. New prices apply from your next billing month. Nothing in this section limits any refund right you have under law that cannot be excluded.
7. Acceptable use
You must not:
- try to manipulate, trick or inject instructions into our agents or the AI models they use;
- scrape, bulk-download or systematically copy results, other than exporting your own reports;
- use the Service in bad faith against a competitor, for example to publish misleading comparisons;
- include personal data about individuals in test briefs, beyond what the test genuinely needs;
- reverse engineer the Service, get round usage limits, or share accounts outside your organization;
- use the Service for anything unlawful.
8. How our agents behave
Our agents browse the web responsibly. They:
- identify themselves honestly and do not pretend to be human visitors;
- respect robots.txt instructions;
- never get round paywalls, logins, CAPTCHAs or other access blocks.
As a result, a test may show a site as unreachable where a site owner has chosen to block AI agents. That is a genuine finding about how AI agents experience the site.
9. Results and intellectual property
Your reports. You own the reports produced for your tests. For agencies, the agency owns them and may present them under its own logo.
Our platform. AIVO keeps all rights in the Service, including our software, methods, agent designs, scoring and report formats. Nothing in these Terms transfers those rights to you.
Anonymized benchmarks. You allow AIVO to use results in anonymized, aggregated form, for example to publish category benchmarks. We will only show a benchmark once it includes at least 20 businesses from at least 3 different agencies or customers, and we round figures to the nearest 5%. No benchmark will identify you or your clients.
Example reports. We may show example reports based on real tests with the business's name and identifying details removed, where we have permission to do so.
10. Fix work ("Have AIVO fix this")
If you ask AIVO to fix issues found in a test, we will send you a quote. Nothing is charged until you accept it. Accepted fix work is a separate service governed by the terms in that quote.
All fixes we make must be genuine improvements for every visitor to your site. We do not create hidden content, cloaking, or content aimed only at AI agents.
11. Agencies
If you use the Service as an agency:
- you are responsible for your staff and for the client logins you create;
- you must have each client's agreement before testing its business or giving it access;
- you may resell tests and white-label reports to your clients, at prices you set;
- you act as data controller for your clients' data and AIVO acts as your processor, under our Data Processing Agreement;
- plan terms and any spending limits are set out in your plan or Agency Agreement, which takes priority over these Terms where they conflict.
12. Disclaimers
The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that results are complete, accurate or repeatable, or that they match what any AI company's consumer product would show.
13. Limitation of liability
Results are one input to your decisions, not a substitute for your own judgement. To the extent the law allows:
- AIVO is not liable for business decisions you or your clients make based on results, or for any lost profits, revenue, goodwill or data, or any indirect or consequential loss;
- AIVO's total liability arising from the Service in any 12-month period is limited to the fees you paid us in that period.
Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud.
14. Availability
We aim to keep the Service available but do not guarantee uninterrupted access. The Service depends on third-party AI models, search and hosting providers, whose changes or outages may affect tests. Where a run fails as a result, Section 6 applies.
15. Suspension and termination
We may suspend or close your account if you breach these Terms, raise a chargeback, fail to pay, or use the Service in a way that risks harm to AIVO, other users or third parties. Where reasonable, we will tell you first and give you a chance to fix the problem.
You may close your account at any time. Sections 9, 12, 13, 16 and 17 survive termination.
16. Account closure and your data
After your account closes, we keep your data for 24 months so that reports can be restored and records kept. We then delete your personal data and keep only anonymized results. You can ask us to delete personal data sooner; see our Privacy Policy.
17. Changes to these Terms
We may update these Terms. For material changes we will give at least 30 days' notice by email or in the Service. Continuing to use the Service after changes take effect means you accept them.
18. Governing law and contact
These Terms are governed by the laws of the State of Delaware, USA, and disputes will be heard by the state or federal courts in Delaware. This does not remove any mandatory rights you have under the laws of the country where you are based.
Questions about these Terms: aivo@aivowinrate.com, or write to Renu Earth, Inc. dba AIVO, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA.